LEADING CATERING COMPANY (WATED FOR QATAR)

Posted by EVERWIN SKILL SOURCE CENTRE on 11-10-2018
This Job will become expired on 2018-10-17
LEADING CATERING COMPANY (WATED FOR QATAR)
Position : CALL CENTER EXECUTIVE
Salary Package : 2500 + 1000 QAR
Working Location : Middle East / Overseas
Working Hours : 9 HOURS + OT
Employment Type :  Full-Time

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DEAR CANDIDATE,

 LEADING CATERING COMPANY - QATAR

TELEPHONIC INTERVIEW

CATEGORY

SALARY

CALL CENTRE EXECUTIVE (MALE)

2500 Basic + (1000 Allowance)

EDUCATIONAL:

  • ANY GRADUATE

EXPERIENECE:

  • MINIMUM 2 to 3 YEARS CALL CENTER EXPERIENCE

SKILLS:

  • Fluency in English & Arabic. May be required to speak native language (Hindi, Tagalog)
  • Able to communicate fluently, confidently & politely with good speaking skills.
  • Call centre technical skills CRM, escalation, complaint, management etc.
  • Computer skills – MS-Office

KEY ACCOUNTABILITIES: (CALL CENTRE EXECUTIVE)

  1. Receive telephone calls and email messages from customer and respond to them in a professional and courteous manner to deliver effective customer service.
  2. Ensure that all customer complaints are accurately and timely recorded so that issues can be responded to speedily, helping deliver a positive message to customers.
  3. Identify & recommend opportunities for continuous improvement of systems, processes and practices.
  4. Ensure all queries / feedback / complaints received on WOQOD website are answered within specified time limit.
  5. Ensure action taken on complaints has been communicated back to customer within specified time limit.
  6. Ensure all report relating to calls; emails and website are kept up-to-date.
  7. Provide a channel of communication across various WOQOD departments so that customer complaints are send to the appropriate stakeholder and thus resolved in an efficient and timely manner.
  8. Follow all departmental procedures and policies, SOP.
  9. Assist in the preparation of departmental reports.
  10. Perform other relevant duties or assignments as directed.
  11. Ensure all relevant quality, health, safety and environment procedures, instructions and controls are adhered to so that the safety of employees, quality of products / services and environmental compliance can be guaranteed.

INTERESTED CANDIDATES FORWARD FOLLOWING DETAILS: -      

  1. UPDATE RESUME                                                               
  2. PASSPORT COPY                                                                 
  3. EDUCATIONAL CERTIFICATE                                           
  4. EXPERIENCE CERTIFICTE                                                 
  5. PHOTO COPY                        

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