LEADING CATERING COMPANY - QATAR
CALL CENTRE EXECUTIVE (MALE)
2500 Basic + (1000 Allowance)
- MINIMUM 2 to 3 YEARS CALL CENTER EXPERIENCE
- Fluency in English & Arabic. May be required to speak native language (Hindi, Tagalog)
- Able to communicate fluently, confidently & politely with good speaking skills.
- Call centre technical skills CRM, escalation, complaint, management etc.
- Computer skills – MS-Office
KEY ACCOUNTABILITIES: (CALL CENTRE EXECUTIVE)
- Receive telephone calls and email messages from customer and respond to them in a professional and courteous manner to deliver effective customer service.
- Ensure that all customer complaints are accurately and timely recorded so that issues can be responded to speedily, helping deliver a positive message to customers.
- Identify & recommend opportunities for continuous improvement of systems, processes and practices.
- Ensure all queries / feedback / complaints received on WOQOD website are answered within specified time limit.
- Ensure action taken on complaints has been communicated back to customer within specified time limit.
- Ensure all report relating to calls; emails and website are kept up-to-date.
- Provide a channel of communication across various WOQOD departments so that customer complaints are send to the appropriate stakeholder and thus resolved in an efficient and timely manner.
- Follow all departmental procedures and policies, SOP.
- Assist in the preparation of departmental reports.
- Perform other relevant duties or assignments as directed.
- Ensure all relevant quality, health, safety and environment procedures, instructions and controls are adhered to so that the safety of employees, quality of products / services and environmental compliance can be guaranteed.
INTERESTED CANDIDATES FORWARD FOLLOWING DETAILS: -
- UPDATE RESUME
- PASSPORT COPY
- EDUCATIONAL CERTIFICATE
- EXPERIENCE CERTIFICTE
- PHOTO COPY