Warranty Clerk

To ensure all warranty claims are recorded, produced, and submitted to Ford Motor Company (FMC) on time and full payment from FMC received for all warranty claims within AJVA and FMC's warranty guidelines, policy & procedure.

Key Responsibilities:

• Follow the day-to-day operations related to own job to ensure continuity of work
• Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account 'international best practice'
• Assist department manager in the preparing and analyzing of timely and accurate reports of the department to meet company and department requirements, policies and standards
• Ensure returned claims are corrected and resubmitted on-time
• Ensures all warranty claims are finalized and submitted within prescribed timeframe and spending is received from FMC in full, and ensure any over and under payments are correctly adjusted and accounted for by the branches
• Effective use of FORD warranty system / software to ensure accurate and fast claims process
• Verify vehicle history prior to claim submission in order to audit mileage, warranty start date and eligibility
• Maintain accurate records of all warranty claims submitted and payments status and ensure all details related to FMC payments/credits are properly recorded in warranty register
• Ensure all claims are properly documented and submitted on-time to FMC with 0% return rate to achieve high percentage of claims paid first time submitted
• Communicate and escalate problems related to claims settlement with FMC and ensure problems are solved and AVM gets maximum benefits in settlements from FMC
• Oversee and monitor warranty reimbursement reports and recommend required actions on rejected or reduced warranty claims
• Initiate, build and manage healthy relationships with FMC & other stakeholders ensuring business continuity, long-term relationship and high customer satisfaction
• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment